Here’s what you need to know:
- What can be returned/exchanged? Anything unworn, unwashed, with tags still on, and in its original packaging.
- What can’t be returned/exchanged? Anything on sale, personalised, or damaged due to wear and tear.
- How to return/exchange:
- Head to our website and find the Returns & Exchanges page.
- Enter your order information and tell us what you’d like to do (return or exchange).
- Print the return label (if applicable) and pack your items securely.
- Drop it off at the designated carrier location.
- How much time will it take? We’ll process your return within 7 business days and issue your refund within 7 business days (depending on your bank). Exchanges will be shipped out as soon as we receive your return.
- Return shipping:
- [Free or paid] returns within the United Kingdom.
- International returns: You’ll cover the shipping cost.
If you have any questions, feel free to reach out to us through the website contact form.
We’re here to help!